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Payment terms

We are your one stop Joomla website design & development company.

Our payment terms

Updated on 06 December 2023

Joomla or other Content Management System (CMS) development projects

  1. Project/work undertaken under £1500.00 require full payment on instruction
  2. Projects from £1501.00 to £5000.00
    1. Require a minimum deposit/initial payment of fifty percent (50%) of the project cost to secure booking.
    2. The cost of purchasing any third party components or images is payable on instruction. Alternatively the client may purchase these independently and provide them to Sarah Hayes no later than 7 days before commencement of the project.
    3. The balance is payable within 7 days of completing the project as per the original quotation and cleared payment must be received before the project is handed over or goes live.
    4. Any additional work instructed once development has been commenced is payable in full on instruction
  3. Projects over £5000.00
    1. A minimum deposit/initial payment of fifty percent (50%) of the design and development project cost and the total amount of software license fees, hosting and training is required to on instruction to commence work.
    2. A further twenty five percent (25%) is payable when the screenshots have been produced and the design concept approved or the design concept is used.
    3. The balance is payable within 7 days of completing the project as per the original quotation and cleared payment must be received before the project is handed over or goes live.
    4. Any additional work instructed once development has been commenced is payable in full on instruction

Template only development projects

  1. Full payment is required on instruction

Modules and Component development or modification projects

As a sole project

  1. A minimum deposit of fifty percent (50%) is payable on instruction
  2. The balance is payable on completion and before the component in handed over or installed on the live server
  3. Any additional work instructed once development has been commenced is payable in full on instruction


  1. All support is payable in advance, either by purchasing blocks of support hours or monthly/annually paid support contract.
  2. To ensure continuity of support, you must ensure that payment is made before the invoice due date. If an invoice is not paid by the due date, support will be suspended until payment has been received.


  1. To ensure continuity of service you must ensure that payment and renewal of your hosting account is made before the renewal date.
  2. Failure to settle all amounts before the renewal date will result in automatic termination and/or suspension of services.

All other training, consultancy and development services

Full payment on instruction unless otherwise detailed in the quotation or project proposal.

Payments and Payment Methods

All services agreed to in this CONTRACT shall be sold for the price specified in the QUOTATION. Payment by bank transfer or debit/credit card via PayPal or standing order. Bank and PayPal details are shown on all invoices and statements. Payment by cheque and postal order is only acceptable by prior agreement. Only once a payment is cleared funds will it be deemed received.

Preferred payment methods are: Bank transfer, Standing Order, PayPal and debit or credit card via PayPal.

International customer: The only accepted payment method for International customers is Bank Transfer. Full payment for the project or service is required on instruction.

We do not accept cheques or postal orders.


Late Payment.

Unless otherwise stated invoices are due upon receipt. If payment is not received within 7 days I reserve the right to stop work until full payment of the project has been received. If an amount remains outstanding thirty days after its due date, an additional five percent (8%) above the Bank of England base rate, penalty will be added for each month the invoice remains outstanding. Sarah Hayes reserves the right to remove web pages and websites from viewing on the Internet and block email accounts until final payment is made. Sarah Hayes is not responsible for any loss of business this may cause. If an invoice remains unpaid 30 day after the invoice due date, then your account maybe be passed to a debt collection agency without further notice. If debt collection proves necessary, the CLIENT agrees to pay all fees incurred by that process.

Cancellation and Refund Policy.

We reserve the right to cancel any of our agreements with you at any time if we believe you are contravening any of our terms by issuing you with a 'Notice of Termination of Service' email. The 'Notification of Termination of Service' is the only official mechanism by which a contract may be cancelled by Sarah Hayes. Any other form of correspondance, no matter what the content or type will not be deemed an official notice of termination of service.

You have a similar right to terminate any agreements held between us by providing 7 day's notice in writing or email, however on so doing you will become immediately liable for all outstanding charges, including the full cost of any web design or other work that we have started, whether complete or not. In the event that work is postponed or cancelled at the request of the CLIENT prior to the commencement of work, the CLIENT will forfeit any deposit or pre-payment paid under this AGREEMENT.

Upon termination of any agreement, you are liable for all outstanding fees, including but not limited to software, extensions, scripts, images or other items or services purchased for the project, which will become payable immediately.

The CLIENT shall assume responsibility for all collection of legal fees necessitated by default in payment.


Any discounts offered are only deductible and applied to your account, on payment of invoices before the invoice due date. If invoices are paid after the due date then any discount offered becomes void and the full invoice amount is payable.




Our payment terms

Crafting beautiful, effective custom Joomla websites

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Sarah Hayes | 443i

103a London Road
Kent ME10 1NR
United Kingdom
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Sarah Hayes | 443i and this site is not affiliated with or endorsed by The Joomla! Project™.
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