• Joomla Specialist

Support Contracts from £50.00 per month (£1.67 per day)

Keeping your Joomla website and extensions up to date is essential. Most hacked Joomla websites are a result of Joomla or extensions not being kept up to date. Our Joomla support contracts cover the essentials to keep your website up to date:

  • Monitor for, and install Joomla maintenance updates
  • Carryout monthly security audit and scan
  • Install and monitor Firewall
  • Monitor and install maintenance updates to Firewall
  • Monitor and install maintenance updates for JCE Editor
  • Monitor and install maintenance updates for Akeeba Backup (if installed)
  • Plus up to 30 minutes support per month

Additional extensions can be monitored and maintenance updates installed for £10.00 (0.33 per day) per extension. We do not limit the number of updates installed each month to Joomla or covered extensions.

Joomla support contract customers can use their 30 minutes support in the following areas:

  • General website help and support
  • Content updates and creating new pages
  • Search engine optimisation
  • Template tweaks
  • Creating contact forms
  • Selecting extensions
  • Installing and configuring extensions
  • Installing and configuring modules
  • Changes to menus
  • Consultancy and advise
  • Upgrade Joomla
  • Install updates to extensions you have chosen not to cover in your support contract

Additional Joomla support time can be purchased at the discounted rates. Support contracts start from £50.00 per month, which is only £1.67 per day. Support contracts are for a specific website and are for a minimum of 12 months.

Support contract - purchase your first months support £50.00 plus one-off £70.00 security audit fee

£120.00

Blocks of 5 or 10 support hours can be purchased at the discounted rate of £35.00 per hour. Or you can be invoiced for a set number of hours/item of work at discounted rates.

Under our monthly inclusive charge we are not able to install updates to Joomla or 3rd party extension where core code has been modified.
Under our montly inclusive charge we install updates in-situ.

Managed Joomla Hosting customers are also able to purchase support hours at the discounted rate of £35.00 per hour.

Before we can accepted your website under a support contract we need to carry out a Basic Security Audit of your website to check that it has been configured correctly and has not been hacked or compromised. The cost of the Basic Security Audit is £70.00. If you prefer you can upgrade to our Standard Security Audit or Website Health Check, Security Audit and Website Review.

Existing customers requiring support or website updates can log into their Support Account below and open a support ticket or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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