Joomla Support Contracts

Comprehensive Joomla Support Contracts to keep your Joomla website safe and up to date. Help and support when you need it.

Joomla Support Contracts

Joomla Content Management Contract

Ideal if you need help keeping your website content up to date. Tasks include creating content. Creating article templates. Configuring modules. Creating new items. Adding shop products and extension data. Resizing and optimising images and other everyday admin tasks. See comparison table below for further details of what is covered.

£35.00 per month.

Joomla Maintenance and Security Contract

Have peace of mind with our Update and Security Contract. We will installing maintenance updates to your Joomla website and extensions, plus we will install, configure and monitor RSFirewall and carry out regular security audit. There are no support hours included, but you can purchase support hours and request additional work as required. See comparison table below for further details of what is covered.

£45.00 per month or only £35.00 per month if we built and host your website.

Joomla Support and Security Contract

Our Joomla Support Maintenance Contracts start from 2 hours per month. These hours can then be used for keeping Joomla and extensions up to date, website support and development services (see table below). We also install, configure and monitor RSFirewall and carry out regular security audits on your website. Apart from the firewall monitoring and regular security audits, all other work needs to be requested. See comparison table below for further details of what is covered.

£95.00 per month or only £75.00 per month if we host your website.

Joomla Support Retainer

Our Support Retainer, gives you a Joomla expert on hand and enables you to purchase hours support hours as and when you need it.

Please see our Joomla Support Retainer page for full details.

Our standard support is provided between 9am to 5pm, Monday to Friday. If you require support outside of these hours, please contact us and we can upgrade your support contract include out of hours support.

Add standard hosting for only £125.00 per year

Flexible Joomla support contracts to suit your needs

Joomla
Content Management
From £35.00 per month

Up to 1 hour per month on the following type of tasks:

  • Ideal for adding weekly or monthly blogs
  • Updating website content
  • Creating new articles
  • Creating complex article layouts
  • Creating forms
  • Image galleries and sliders
  • Adding data
  • Adding menu items
  • Configuring modules
  • General everyday Joomla admin tasks

Additional hours can either be purchased at our PAYG rates, or you can increase the number of hours on your monthly support contract, if you regularly need more hours.

See table below for more details.

Joomla Maintenace
plus Security
From £35.00 per month
  • Install and monitor website Firewall
  • Monitor your website for unusual activity
  • Weekly website security audit

Plus up to 1 hours on the following:

  • Monitor extensions for updates
  • Automatic maintenance updates to Joomla
  • Automatic maintenance updates to extensions

See table below for more details.

Please note that there is no website user support or content updates included in this contract.

Content Management + Maintenace & Security Contract from £70.00 per month

Joomla Support
plus Security
From £75.00 per month
  • Install and monitor website Firewall
  • Monitor your website for unusual activity
  • Weekly website security audit

Plus up to 1 hour per month that can be used on

  • Website support for when you need help
  • Installing updates on request
  • Template tweaks
  • General admin tasks
  • Consultancy and advice

Additional monthly support contracted hours are charged at £45.00 per hour per month.

See table below for more details.

Joomla
Content Management
From From £275.00 per year

Up to 1 hour per month on the following type of tasks:

  • Ideal for adding weekly or monthly blogs
  • Updating website content
  • Creating new articles
  • Creating complex article layouts
  • Creating forms
  • Image galleries and sliders
  • Adding data
  • Adding menu items
  • Configuring modules
  • General everyday Joomla admin tasks

Additional hours can either be purchased at our PAYG rates, or you can increase the number of hours on your monthly support contract, if you regularly need more hours.

See table below for more details.

Joomla Maintenace
plus Security
From £385.00 per year
  • Install and monitor website Firewall
  • Monitor your website for unusual activity
  • Weekly website security audit

Plus up to 1 hour on the following:

  • Monitor extensions for updates
  • Automatic maintenance updates to Joomla
  • Automatic maintenance updates to extensions

See table below for more details.

Please note that there is no website user support or content updates included in this contract.

Content Management + Maintenace & Security Contract from £660.00 per year

Joomla Support
plus Security
From £825.00 per year
  • Install and monitor website Firewall
  • Monitor your website for unusual activity
  • Weekly website security audit

Plus up to 1 hour per month

  • Website support for when you need help
  • Installing updates on request
  • Template tweaks
  • General admin tasks
  • Consultancy and advice

Additional support contracted hours are charged at £45.00 per hour

See table below for more details.

You will be transferred to our Customer Support website to complete your sign up.

Not sure which contract is right for you?

Compare Support Contracts

FeatureContent Management ContractUpdate & Security ContractSupport Contract
Firewall

Install, configure and monitor website firewall.

Security audit and scan
Weekly security audit and scan.

Number of hours

The number of inclusive hours per month.

1

n/a

1

Additional hours

You need a regular number of additional hour each month, these can be added to your contract. Alternatively you can purchase blocks of hours as you need them on a Pay As You Go basis.

Install Joomla updates

Install Joomla maintenace & security updates.


on request

Install extension updates
Install extension maintenance and security updates.


on request

Everyday admin tasks

Everyday admin tasks such as creating articles, content layout, creating menu items, optimising images etc.

Support
Support for up to 3 named members of your staff.

Template tweaks

Tweaks and customisation to your Joomla template.

Consultancy and advice

Consultancy and advice.

Website content

Creating new articles, article layout, creating article layout templates

Optimising image
Resizing, cropping and optimising images.

Shop products
Adding shop products.

Data input

Adding data and content to extensions such as event booking, document downloads, photo galleries etc.

Frequently Asked
Questions

Do you have customised support plans?

If none of our plans above meet your requirements, please contact us and we can create a customised support plan for you.

How do I request support?

All support customers have an account on our Customer Support System. You can raise a support ticket by either emailing support, or logging into your customer account and opening a support ticket.

Do you provide telephone support?

We understand that some customers prefer to pick up the phone. For telephone support, we charge an additionally monthly fee of £25.00 per named user, per month.

What happens once I've used my support time?

From time to time you may find your go over your monthly support time. If you find that you regularly need more time, you can either add more hours to your contract, purchase blocks of support hours, or we can invoice you at the end of each month, for any additional time.

If I have a support contract will you automatically install updates?

With our Update & Security Contract, we actively monitor Joomla and your extensions for security and maintenance updates and install them when they become available.

If you have our Support Contract, because your hours can be used for both support and some services, we need you to request us to install updates.

If you need both support and updates, on a regular basis, then you can opt to combine two contracts.

What is the minimum contract term?

All of our contracts are for an initial minimum period of 12 months. After that, monthly support contracts can be cancelled with a months notice. Annual contracts are paid 12 months in advance. You may cancel them at anytime, but we do not refund of any unused months.

What happens if I don't use my contracted hours?

Unless otherwise agreed, support hours need to be used each month and cannot be carried over. If you think that you will not require a minimum of 1 hour per month, then you may prefer to become a Support Retainer customer and purchase blocks of hours as you need them.

If you have any questions, please contact us and we will be happy to help you.