Joomla Support Contracts

Flexible support contracts to suit your needs and Joomla website

Keeping your Joomla website and extensions up to date is essential and has never been easier with our support contracts. Most hacked Joomla websites are a result of Joomla or extensions not being kept up to date or being mis-configured.

Update and Security Contract

Have peace of mind with our Update and Security Contract. We will installing maintenance updates to Joomla and extensions, plus we install, configure and monitor RSFirewall and carry out a monthly security audit. Updates are installed without you needing to request, making this contract ideal if you want take away the worry of keeping your website software up to date and to leave it to us. There are no support hours included but you can purchase support hours at discounted rates and request additional work as required. See table below for further details of what is covered.

Comprehensive Support Contracts

Our Comprehensive Support Contract is for a chosen number of support hours each month. These hours can then be used for various support and development services (see table below). We also install, configure and monitor RSFirewall and carry out a monthly security audit on your website. Apart from the firewall monitoring and monthly security audit, all other work, including updates needs to be requested. Making this support contract suitable for those who are a little more hands on with their website but don’t have the time or experience to always do everything.

Choose the contract that best suits your requirements

   Update & Security Contract  Comprehensive Support Contract
Number of inclusive hours per month N/A  From 1 hour
Install Joomla updates green tick  green tick
Monthly security audit and scan green tick green tick
Install and monitor RSFirewall green tick green tick
Install updates for JCE Editor green tick green tick
Install updates for Akeeba Backup green tick  green tick
Install updates to RegularLabs extensions green tick green tick
Install extension updates As selected green tick
General website help and support  red cross green tick
Template tweaks red cross green tick
Creating contact forms red cross green tick
Sourcing extensions red cross green tick
Installing and configuring extensions red cross green tick
Installing and configuring modules red cross green tick
Changes to menus red cross green tick
Consultancy and advice red cross green tick
Upgrade Joomla version red cross green tick
Install updates to extensions you have chosen not to cover in your support contract red cross N/A
COST PER MONTH from only £35.00 (£1.15 per day) £50.00 (£1.65 per day)
 

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FREE Security Audit when you sign up to one of our Support Contract Plans

Blocks of  additional support hours can be purchased, as required, at the discounted rate of £35.00 per hour for blocks of 10 hours and £45.00 per hour for blocks of 5 hours. Or if you only need a couple of hours and would rather not purchase a block or hours, you can purchase, or be invoiced, for a set number of hours at £50.00 per hour.

Under our monthly inclusive charge we are not able to install updates to Joomla or 3rd party extension where core code has been modified. With inclusive support hours, unused time cannot be carried over to the next or future months. Support contracts and Update and Security contracts are for a minimum period of 12 months but may be cancelled with one months notice after the initial 12 months. Blocks of support hours that have been purchased as blocks never expire, even if our rates increase.. 

Existing customers requiring support or website updates can log into their Support Account below and open a support ticket or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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